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Privacy Policy
1. Purpose and Scope
This Privacy Policy sets out how Hanging rock rideshare (referred to as “we”, “our”, or “us”) manages personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”).By providing your personal information to us, you consent to its collection, use, storage, and disclosure in accordance with this Privacy Policy.
2. Collection of Personal Information
We collect personal information that is reasonably necessary for, or directly related to, our business functions and activities. This may include (but is not limited to):Identifying information such as your full name, date of birth, and contact details;Account credentials such as usernames and passwords;Billing, payment, and transaction history; andAny additional information you voluntarily provide in connection with your customer account.Where lawful and practicable, you may deal with us anonymously or using a pseudonym. However, in most circumstances, it will be impracticable for us to provide services without identifying information.
3. Use of Personal Information
We will only use your personal information for purposes reasonably necessary to:Establish, manage, and maintain your customer account;Process payments and deliver products or services;Communicate with you regarding your account, transactions, or enquiries; andComply with legal and regulatory obligations.We do not use personal information for direct marketing purposes unless you have expressly consented to such communications, and you may opt out at any time.
4. Disclosure of Personal Information
We do not sell, rent, or trade personal information to third parties.Personal information will not be disclosed to any third party except:Where disclosure is required or authorised by law;To service providers or contractors engaged by us to perform functions on our behalf (and only to the extent necessary for them to provide such services, with confidentiality obligations in place); orWhere you have provided your express consent. We do not disclose personal information outside Australia unless you have been informed and have expressly consented, or such disclosure is otherwise permitted under the Privacy Act.
5. Data Security
We take all reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Personal information is stored securely through physical, electronic, and administrative safeguards.Where information is no longer required for the purposes for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or permanently de-identify the information.
6. Access and Correction
You have the right to request access to personal information we hold about you and to request correction if the information is inaccurate, out-of-date, incomplete, or misleading.Requests for access or correction should be made in writing to the Privacy Officer using the details below. We will respond within a reasonable timeframe, in accordance with our obligations under the Privacy Act.
7. Complaints
If you believe that we have breached the Privacy Act or the APPs, you may lodge a complaint in writing with our Privacy Officer.We will acknowledge receipt of your complaint and investigate it promptly. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.